Refund and Returns Policy

Welcome to Our Hassle-Free Returns and Refunds Page!

At Nashville Toy Cars and Trucks, your satisfaction is the cornerstone of our business. We understand that sometimes, a purchase might not meet your expectations or needs. Our return and refund policy is designed with you in mind, offering a straightforward process to ensure your shopping experience with us is nothing short of excellent.

Returns – Your Satisfaction, Guaranteed

You have a generous 30-day window from the date of purchase to decide if your new diecast model is a perfect fit for your collection. If not, we’re here to facilitate a hassle-free return. To be eligible for a return, items must be in the same condition you received them – unused, with all original packaging and accessories intact. This ensures that our products can find a home with another collector, in the pristine condition they deserve.

Refund Process – Swift and Simple

Initiating a return is easy. Simply reach out to our dedicated customer service team at [email protected] or give us a call at 615-596-8873. We will provide you with all necessary instructions and details for returning your product. Upon receiving and inspecting your return, we’ll process your refund promptly. Our aim is to keep this process transparent and quick, so you’re not left waiting.

Exchanges – Let Us Make It Right

If your order arrives damaged, or not quite what you ordered, don’t worry. Contact us immediately, and we’ll arrange for an exchange. We’re committed to ensuring you receive the item you wanted in the condition you expect.

Shipping – No Surprises

Please note, customers are responsible for return shipping costs, unless the return is due to an error on our part (like receiving a damaged or wrong item). We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Contact Us – We’re Here for You

Questions? Need further assistance? Our customer service team is ready to help. Get in touch via email at [email protected] or call us directly at 615-596-8873. We pride ourselves on our customer service and are dedicated to resolving any issues to your complete satisfaction.

Thank you for choosing Nashville Toy Cars and Trucks. We value your trust and business, and we’re dedicated to providing you with the best possible service and quality products.